Refund policy

Returns & Refund Policy

All Sales Final

Due to the nature of our products as natural, wildlife-origin materials including tanned hides, pelts, and antler goods, all sales are final. We do not accept returns on these items once an order has been placed and shipped due to the inherent characteristics of natural materials (natural odor, hair shedding, color variation). Please review your order carefully before completing your purchase. 

Order Cancellations

Cancellations are accepted only before an order has shipped. If you need to cancel, contact us immediately at (715) 269-5118. Once a shipping label has been generated, the order cannot be cancelled and the all-sales-final policy applies.

Defective or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or materially different from what you ordered, contact us within 7 days of the delivery date shown in your tracking information. Please include your order number and clear photos of the issue.

Eligible claims will be resolved by either a replacement of the same item (subject to availability) or a full refund to your original payment method — at our discretion based on the nature of the issue. We do not offer partial refunds or store credit at this time.

Claims submitted outside the 7-day window will not be eligible for replacement or refund.

Lost or Damaged in Transit

If your order is lost or arrives damaged due to carrier handling, contact us within 7 days of the delivery date shown in tracking. We will open a claim with the carrier on your behalf and work to resolve the issue as quickly as possible. Resolution timelines are subject to the carrier's claims process.

Contact

For any questions about an order or to initiate a claim, reach us through our contact page. Please have your order number ready.